Manage your PromptEye account and workspace

Use Settings to manage your account, choose what appears in public reports, review plan usage, and control access to a workspace. The options are grouped into cards and tabs so you can change one part without searching through the rest of the app.

Profile

Your display name changes the name shown in your account menu. Leave it blank to show the part of your email address before @ instead.

Changing your account email changes the address you use for PromptEye. Enter your current password and confirm the new address using the code sent to it. Until you enter a valid code, your current email stays in place. If the code expires or you run out of attempts, start again to request a new one.

The Notifications email field controls where public report notifications are sent: when a report is sent to a recipient and when a recipient asks to be contacted. Add more than one address, separated by commas, if teammates should receive them too. Leave it empty to send notifications only to your account email. It is the same setting as on the Integration tab of Public Reports.

The profile also shows your plan and prompt usage for a quick check. For more workspace usage details, open Limits.

Company

Company name, address, country, and tax number are saved as the billing identity for your personal workspace. PromptEye can use these details when you set up its billing. A team workspace is billed separately, so changing your personal details will not change the company’s details on a team invoice; enter those when setting up that workspace’s billing.

The company logo appears on public report pages shared with clients. Replacing it changes the logo on those report pages, including existing links; removing it makes them appear without your logo.

Billing

Choose which workspace you want to pay for or manage. Changing the selection changes which workspace’s plan, usage, and billing portal you open. Changing the plan or subscription affects that selected workspace only.

Manage billing opens the payment provider’s portal for the selected workspace. Use it to manage that workspace’s subscription or payment details. A team workspace has its own subscription, separate from your personal workspace.

Limits

See how much of the current workspace’s plan allowance has been used, such as projects, tracked prompts, or other plan features. Where a limit is numeric, the card shows usage against that limit. Some plans use older quota rules and do not show feature limits here; this does not mean the workspace has no limits.

The usage display helps explain why an action may be blocked when a workspace reaches a plan limit. Limits shown as Not included, Custom, Unlimited, or All follow the plan’s terms. If no feature limits are shown, that plan uses a different quota model; it does not mean everything is unlimited.

Branding

Set the fonts and colors used in public report pages shared with clients. Saving changes how reports are presented, including reports people already open from a link. These choices do not change how PromptEye looks for you; use Theme for that. The logo is managed in Company and also appears on public report pages.

Theme

Choose two accent colors for your PromptEye account. Saving changes the sidebar and matching highlights you see in the app. It does not change the reports your clients see; use Branding and Company for those.

Access

Manage who can reach the selected workspace and projects. Invite people by email and choose a role:

• Owner and Admin manage the workspace, its members, and its projects.
• Member works in every project of the workspace.
• Client (read-only) sees every project in the workspace and can change nothing.

Use Invite to selected projects when someone only needs some projects. They reach only the projects you pick; a project added later is not added to their list automatically. Changing or removing access changes what they can see in PromptEye right away.

An invitation must be accepted with the email address it was sent to, and it expires after a while; pending invitations show their expiry date, and you can revoke one or send a new one. A workspace must always have at least one owner, so the last owner cannot be removed or leave until another owner is added.

Subscription and payment problems

If a card payment fails, everything keeps working until the date shown in the banner; update the payment method before then. If an add-on payment fails, the add-on keeps working while the payment is retried. When a workspace’s subscription ends, the workspace becomes read-only: nothing can be created or edited, but the data is kept and everything returns as soon as payment resumes. Only an owner can resume payment. On the Free plan, PromptEye does not collect or analyze data for your prompts; upgrade to start collecting.

Project settings

Each project has its own Project settings, opened from the project menu in the sidebar:

• Brand measurement information shows the project name, market, and creation date. These are set when the project is created and cannot be changed. To monitor another market, create a separate project.
• Descriptive data lets you add labels, such as Client or Priority, to organize the project list. Labels do not affect measurement.
• Workspace shows where the project lives and lets you move it to another workspace. Its prompts move with it and count against the new workspace’s plan, and the new plan decides which models are monitored. Past costs stay with the workspace that paid for them.
• Sharing turns on a public, read-only link to the project’s Visibility results for people without an account. Turning it off stops the link at once; turning it on again creates a new address.
• Alternative identifiers add other brand names and domains that belong to the project. Visibility and citation results update immediately, including past results.
• Favicon sets the icon that identifies the project in the sidebar. You can find it automatically, paste a link, or upload a square image up to 200 KB.

You need edit access to the project to change these settings.

You can delete a workspace only when you are its only member, it is not your last workspace, and it has no active subscription. Deleting it permanently deletes its projects and their prompts, results, and related data. This cannot be undone. Move or preserve anything you still need before confirming.